Customer service has undergone a massive transformation over the past decade, and
Ride the Wave of Prosperity with
Seismic Wave Support
About
In today's fast-paced business world, having top-notch customer support is essential, particularly in the direct response and card-not-present space.
It's increasingly essential to have a dedicated support team that can handle any questions or concerns that may arise, especially for Direct Response and eCommerce companies. If you're ready for a customer support team that understands your business (and your customers) - get ready for Seismic Wave!
Seismic Support Services
Whatever you need from your customer support, Seismic Wave excels.
Here's some of the major areas our expertly-trained team cover:
Meet the seismic wave Team
Discover the passionate experts behind Seismic Wave. Our team brings diverse talents and expertise, all driven by a shared commitment to innovation, collaboration, and delivering exceptional results.
Emma Rainville
Co-Managing Partner
Travis Gomes
Co-Managing Partner
Michelle Jamison
CEO
Richard Parkin
Chief Marketing Officer
Sara Horvat
Chief of Staff
Tiago Sanguinetti
Director of Operations
Saka Arafat
Director of Marketing & Tech
Nelson Tanudtanud
Video Editor
Jay Mark Prajes
Video Editor
Shweta Dhakate
Web Developer
Why Choose Seismic Wave?
Seismic Wave has been the driving force for CS excellence for 9-figure Direct Response companies, expert eCommerce sellers, and more.
Here's what you can expect with Seismic Wave:
Improved Retention
We know how important it is to control refund rates, so we build industry-leading retention policies, cutting lost revenue and chargeback requests.
Better Answers
As part of onboarding with Seismic Wave, we build an accurate, regularly updated Knowledge Center, giving all agents a single, accurate point of reference.
Smoother Systems
Seismic Wave was built with operations in mind. We work to ensure that all our clients have simple, clear systems, minimizing customer frustration.
How We Improve Customer Support
We're not content to let our agents and programs stagnate. When you sign up with Seismic Wave, we work to actively improve the service we're offering.
Here's how:
Reach out to us Seismic Wave Support