About

In today's fast-paced business world, having top-notch customer support is essential, particularly in the direct response and card-not-present space.

It's increasingly essential to have a dedicated support team that can handle any questions or concerns that may arise, especially for Direct Response and eCommerce companies. If you're ready for a customer support team that understands your business (and your customers) - get ready for Seismic Wave!

Meet the seismic wave Team

Discover the passionate experts behind Seismic Wave. Our team brings diverse talents and expertise, all driven by a shared commitment to innovation, collaboration, and delivering exceptional results.

emma

Emma Rainville

Co-Managing Partner

Travis Gomes

Co-Managing Partner

Michelle Jamison

CEO

Richard Parkin

Chief Marketing Officer

Sara Horvat

Chief of Staff

Tiago Sanguinetti

Director of Operations

Saka Arafat

Director of Marketing & Tech

Nelson Tanudtanud

Video Editor

Jay Mark Prajes

Video Editor

Shweta Dhakate

Web Developer

Why Choose Seismic Wave?

Seismic Wave has been the driving force for CS excellence for 9-figure Direct Response companies, expert eCommerce sellers, and more.

Here's what you can expect with Seismic Wave:

Improved Retention

We know how important it is to control refund rates, so we build industry-leading retention policies, cutting lost revenue and chargeback requests.

Better Answers

As part of onboarding with Seismic Wave, we build an accurate, regularly updated Knowledge Center, giving all agents a single, accurate point of reference.

Smoother Systems

Seismic Wave was built with operations in mind. We work to ensure that all our clients have simple, clear systems, minimizing customer frustration.

Reach out to us Seismic Wave Support

Our Blog

The Future of Customer Service: Seismic Wave’s Vision and Strategy

The Future of Customer Service: Seismic Wave’s Vision and Strategy

Customer service has undergone a massive transformation over the past decade, and

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How Seismic Wave Helps Brands Maintain a Consistent Brand Voice

How Seismic Wave Helps Brands Maintain a Consistent Brand Voice

In a world flooded with messages, ads, and notifications, standing out requires

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Seismic Wave’s Secrets to Reducing Customer Churn Rates

Customer churn. The two words that keep business leaders up at night,

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