About 

Transforming Customer Support into Your Strongest Asset

Our Journey:
Redefining Customer Support

At Seismic Wave Support, we're not just a customer support provider; we're your strategic partner in elevating your customer service from standard to exceptional. Based in Jamaica, our team of English-speaking professionals is dedicated to offering comprehensive support solutions that cover the full spectrum of customer interactions, from phone calls and emails to social media and live chat.

Our Mission

Our mission is simple yet ambitious: to transform your customer service department from a perceived liability into one of your most valuable assets. We specialize in turning reviews around, from liabilities to lineups of 5-star, super-engaged fans, while addressing the 'hidden problems' of customer support, such as compliance with marketing/trading laws, effective retention policies, and anti-chargeback practices.

Seismic Wave Support was born out of necessity. Working with some of the biggest names in Direct Response and eCommerce, we recognized that traditional customer support solutions were falling short. So, we built our own solution from the ground up, focusing on areas where typical CS solutions don't apply, like refund retention, marketing compliance, and customer data protection.

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What Sets Us Apart:
A Unique Blend of Expertise and Empathy

In a sea of customer support providers, Seismic Wave Support stands out as a lighthouse guiding businesses to safer, more profitable shores. Here's what makes us different:

  • Dedicated Agent Model:
    Unlike typical call centers, we offer dedicated agents whose sole focus is to resolve customer issues effectively, turning every call into a rave review.
  • Industry-Specific Expertise:
    We're not just any support team; we specialize in customer support for online sellers, understanding the nuances of merchant account health, chargebacks, and traffic costs.
  • 24/7/365 Availability:
    Our offshore, English-speaking team is available around the clock, ensuring no customer query goes unanswered, no matter the time zone.
  • Above Industry Standard KPIs:
    We don't just meet expectations; we exceed them. Our Customer Service Key Performance Indicators (KPIs) consistently surpass industry standards, reflecting our commitment to excellence.
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Our Values-Driven Future

At the heart of Seismic Wave Support is our values-driven approach, encapsulated in the acronym IMPACT

Integrity

We conduct our business with unwavering honesty, transparency, and ethical practices, earning the trust and confidence of our clients and their customers.

Mastery

Our team is committed to continuous learning and development, ensuring we provide the most accurate information and effective solutions.

Proactive Communication

We anticipate customer needs and engage in timely, clear, and proactive communication, keeping everyone informed and satisfied.

Accountability

We take ownership of customer issues, following through on commitments and ensuring problems are resolved to the best of our ability.

Customer-Focused

Our strategies and actions are always centered around the customer, ensuring their satisfaction and needs are our top priority.

Teamwork

We believe in the power of collaboration. Our team members support one another to deliver seamless and consistent service, recognizing that unity is key to customer satisfaction.

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Join Us on Our Journey

As we continue to grow and evolve, our commitment to providing exceptional customer support remains steadfast. We invite you to join us on this journey, to experience the Seismic Wave difference, and to see how we can make an IMPACT together.

Contact us to learn more about our services and how we can help elevate your customer support experience.

Book a Call with Seismic Wave Support