Unlock Elite Customer Support with Seismic Wave

Ride the Wave of Prosperity with
Seismic Wave Support

About

In today's fast-paced business world, having top-notch customer support is essential, particularly in the direct response and card-not-present space.

It's increasingly essential to have a dedicated support team that can handle any questions or concerns that may arise, especially for Direct Response and eCommerce companies. If you're ready for a customer support team that understands your business (and your customers) - get ready for Seismic Wave!

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Seismic Support Services

Whatever you need from your customer support, Seismic Wave excels.
Here's some of the major areas our expertly-trained team cover:

Phone Support

Want to give your customers a better standard of phone service? Seismic Wave's team is trained for efficient, high quality call turnaround, with low hold times and high QA scores.

Email Support

Time to take your email to a new level? No more back and forth on tickets - the Seismic Wave team get email tickets resolved quickly, accurately, with minimized wait times.

Live Chat Support

Providing live chat to your customers? Bring the Seismic Wave team on board, and answer your customers quicker, more accurately, and in a more brand-friendly way!

Retention Policies

How much of your revenue are you losing through refunds? With effective retention policies from Seismic Wave, you can cut refund rates overnight.

Social Media Management

Whether your business excels on Facebook, Instagram, or any other platform, the Seismic Wave team is ready to monitor and answer social questions/ comments.

Why Choose Seismic Wave?

Seismic Wave has been the driving force for CS excellence for 9-figure Direct Response companies, expert eCommerce sellers, and more.

Here's what you can expect with Seismic Wave:

Improved Retention

We know how important it is to control refund rates, so we build industry-leading retention policies, cutting lost revenue and chargeback requests.

Better Answers

As part of onboarding with Seismic Wave, we build an accurate, regularly updated Knowledge Center, giving all agents a single, accurate point of reference.

Smoother Systems

Seismic Wave was built with operations in mind. We work to ensure that all our clients have simple, clear systems, minimizing customer frustration.

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How We Improve Customer Support

We're not content to let our agents and programs stagnate. When you sign up with Seismic Wave, we work to actively improve the service we're offering.